Refund and Returns Policy
At Sim Haze Racing, we strive to provide excellent customer service and ensure your satisfaction with our products. Please read our refund and returns policy carefully:
- Eligibility for Returns and Refunds:
- We accept returns and process refunds under the following conditions:
- Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of delivery.
- Incorrect Items: If you receive an item different from what you ordered, notify us within 7 days.
- Change of Mind: For non-defective items, we offer returns within 30 days of purchase. However, return shipping costs will be your responsibility.
- We accept returns and process refunds under the following conditions:
- Return Process:
- To initiate a return, please follow these steps:
- Contact our customer support team at support@simhazeracing.com with your order details and reason for return.
- We will provide you with a return authorization and instructions.
- Pack the item securely and ship it back to us.
- To initiate a return, please follow these steps:
- Refund Process:
- Once we receive the returned item, we will inspect it.
- If eligible, we will process a refund to your original payment method within 5 business days.
- Refunds exclude any shipping fees.
- Exceptions:
- The following items are not eligible for returns or refunds:
- Customized or Personalized Products
- Digital Downloads
- Gift Cards
- The following items are not eligible for returns or refunds:
- Contact Us:
- If you have any questions or need assistance, please reach out to our customer support team at support@simhazeracing.com.
Thank you for choosing Sim Haze Racing! We appreciate your business and look forward to serving you.