Refund and Returns Policy

At Sim Haze Racing, we strive to provide excellent customer service and ensure your satisfaction with our products. Please read our refund and returns policy carefully:

  1. Eligibility for Returns and Refunds:
    • We accept returns and process refunds under the following conditions:
      • Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of delivery.
      • Incorrect Items: If you receive an item different from what you ordered, notify us within 7 days.
      • Change of Mind: For non-defective items, we offer returns within 30 days of purchase. However, return shipping costs will be your responsibility.
  2. Return Process:
    • To initiate a return, please follow these steps:
      1. Contact our customer support team at support@simhazeracing.com with your order details and reason for return.
      2. We will provide you with a return authorization and instructions.
      3. Pack the item securely and ship it back to us.
  3. Refund Process:
    • Once we receive the returned item, we will inspect it.
    • If eligible, we will process a refund to your original payment method within 5 business days.
    • Refunds exclude any shipping fees.
  4. Exceptions:
    • The following items are not eligible for returns or refunds:
      • Customized or Personalized Products
      • Digital Downloads
      • Gift Cards
  5. Contact Us:
    • If you have any questions or need assistance, please reach out to our customer support team at support@simhazeracing.com.

Thank you for choosing Sim Haze Racing! We appreciate your business and look forward to serving you.